Claimsmag.com just published an article on their site entitled, “Adjuster Compatibility Testing”.
The article starts by describing scenes from the movies, “Double Indemnity” and “The Incredibles” – both featuring a claims adjuster. The author, Dennis Williams, points out that while the movie “Double Indemnity” helped him understand the importance of a claims adjuster, the movie “The Incredibles” helped him realize that not everyone is suited for the role.
The following are attributes that the article identifies as critical to success as a claims adjuster:
- Above-average intelligence and the capability to handle multiple information streams through multiple channels. A natural “multitasker.”
- Capability to readily understand the spoken and written word, to understand intent and meaning, and apply in the course of working a file.
- Able to work with and understand numbers; readily estimate without use of calculators; ability to look at numbers and infer meaning.
- Excels at “thinking on their feet.” This means responding to inputs in real-time with confidence.
- Ability to speak effectively and confidently to deliver a message.
- Displays empathy in dealing with people, but not at the expense of defending a position.
- Has a moderate to high energy level and works at a quick pace.
- Relatively assertive and not afraid of confrontation, able to hold ground on a position.
- Relatively social in that he or she does not shy away from human interaction. This person, however, does not crave interaction.
- Manageable and willing to take direction from supervisors in a structured environment.
- Naturally skeptical — trust comes from experience and a “show me” mentality.
- Makes decisions based on data and analysis. Not relying on intuition or swayed by emotions.
- Not overly accommodating. Lacks somewhat the “need to be liked,” or desire for constant reinforcement.
- Able to act and make determinations independently while accepting of feedback and supervision.
- Can stay motivated and goal-oriented without requiring an undue amount of oversight.
- Ability to work in a fast-paced, stressful environment without degradation of decision-making or work product quality.
What do you think of the list? Anything it’s missing? Anything you disagree with?
You can read the entire article here.
